Terms of service

Last Updated: August 13, 2026

Welcome to Adelora. This website is owned and operated by Adelora. References to “we”, “us”, “our” throughout the site refer to Adelora.

By browsing our website, creating an account or placing an order, you agree to abide by these Terms of Service and all linked store policies. These Terms apply to every visitor and customer accessing www.adelora.shop. If you do not accept these terms, please do not use our website or purchase products.

Related policies for reference: Privacy Policy, Shipping Policy, Payment Policy, Return & Refund Policy.

Store Information

Adelora is an independently operated online women’s fashion retail business.

Website: www.adelora.shop 

Email: hello@adelora.shop 

Phone: +44 3836 611105

Business Address: 2 Coyle Ave Drongan, Ayr KA6 7BB United Kingdom

Our store runs on the Shopify e‑commerce platform.

Eligibility

You confirm you are at least 18 years old and legally competent to enter binding contracts under United Kingdom law. You agree not to use this website for unlawful, fraudulent, malicious or unauthorised activity.

Product Information

We aim to provide accurate product descriptions, photographs, sizes, colours, pricing and availability. Minor colour variations may occur due to screen display differences and lighting during photography. Always check size guides before purchasing.

Inventory Availability

Stock levels change regularly. We reserve the right to modify product listings, limit purchase quantities or discontinue items at any time. If an item sells out after you place an order, we will contact you to discuss alternatives, order adjustment or full cancellation and refund.

Pricing and Currency

All prices displayed on www.adelora.shop are in British Pounds (GBP) unless otherwise stated. Checkout totals include product cost, applicable delivery fees and VAT as required under UK regulations. The price confirmed at checkout is binding for your order.

Order Acceptance

After checkout, you will receive an automated confirmation email. This only confirms receipt of your order request. Order processing and dispatch depend on successful payment authorisation, valid delivery details and internal fraud screening.

We reserve the right to cancel or reject any order if:

  • Payment cannot be authorised
  • Billing or delivery information is incomplete or incorrect
  • The transaction triggers fraud prevention alerts
  • Products are out of stock
  • Website pricing or technical errors exist
  • The order violates applicable laws or our store policies

If we cancel your order, we will notify you by email and process a refund to your original payment method.

Payment Rules

Accepted payment options are shown on the checkout page: Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Shop Pay, PayPal. All payments must be fully authorised before order preparation and dispatch. Payment credentials are processed securely via Shopify. We do not permanently store full card data. Further details are listed in our Payment Policy.

Shipping & Delivery

All delivery arrangements are governed by our published Shipping Policy. Delivery times are estimates only and subject to courier delays, weather, holiday periods and incorrect address information. You are responsible for entering accurate delivery details.

Returns and Refunds

All return transactions are covered by our Return & Refund Policy. We maintain a statutory 14-day cooling-off return period for eligible merchandise.

Customer Accounts

If you register an account with Adelora, you are responsible for protecting your login credentials and maintaining accurate personal information.

Intellectual Property

All content on www.adelora.shop including text, images, graphics, logos and product designs belongs to or is licensed to Adelora. You may not copy, reproduce, distribute, edit, publish or commercially reuse any website content without prior written permission.

Prohibited Activities

You agree you will not:

  • Violate UK national or local laws
  • Submit false or misleading information
  • Attempt to hack, disrupt or compromise website security
  • Upload viruses, malicious scripts or harmful code
  • Scrape website data without written consent
  • Harass or abuse our customer service team

Third-Party Links

Our website may contain links to external sites. We have no liability for third-party websites, their content, privacy rules or services.

Customer Reviews and Submissions

By submitting reviews, photos or comments to our store, you grant Adelora permission to use this content for customer service, website improvements and marketing purposes within legal limits. You guarantee submitted content does not infringe third-party rights or contain unlawful material.

Disclaimer

We aim to maintain stable website operation but cannot guarantee uninterrupted, error-free access at all times. Minor visual differences between product photos and delivered goods do not constitute a product defect.

Limitation of Liability

To the maximum extent permitted under United Kingdom law, Adelora shall not be liable for indirect, consequential or incidental damages arising out of website use or purchased goods. Nothing in these Terms removes your statutory consumer rights under UK law.

Indemnification

You agree to defend, indemnify and hold harmless Adelora, its operators and partners against all claims, damages and expenses caused by your breach of these Terms or violation of applicable laws.

Severability

If any provision of these Terms is ruled invalid or unenforceable, all remaining clauses remain fully effective.

Governing Law

These Terms are governed by the laws of the United Kingdom. Disputes shall be subject to the jurisdiction of the courts of England.

Contact Information

If you have questions about these Terms of Service:

Brand Name: Adelora

Website: www.adelora.shop

Email: hello@adelora.shop

Phone: +44 3836 611105

Business Address: 2 Coyle Ave Drongan, Ayr KA6 7BB United Kingdom

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM BST Sunday: Closed

Response target: 24–48 working hours.