Shipping policy

Last Updated: August 13, 2026

At Adelora, we aim to deliver your orders reliably. This Shipping Policy covers order processing timelines, delivery areas, shipping fees, transit estimates, tracking and related terms for all orders placed on www.adelora.shop.

See also our Payment Policy and Return & Refund Policy for complete shopping terms.

Order Processing Time

All orders will be reviewed and processed within 1–3 working days after successful payment confirmation. Working days run Monday to Saturday, excluding UK public holidays. Orders placed on weekends or holidays begin processing the next working day.

During high-volume sales periods, minor delays may occur. We will email customers if significant delays are expected.

Shipping Coverage

We ship to physical addresses within the United Kingdom. We currently cannot deliver to PO Boxes and certain remote locations where standard courier service is unavailable.

Estimated Delivery Time

After dispatch, standard UK domestic shipping typically takes 3–7 working days. Delivery times are estimates and cannot be guaranteed. Delays can be caused by courier backlogs, weather events, incorrect address information or holiday surges.

Once your parcel ships, you will receive a shipping confirmation email containing tracking details.

Shipping Fees

Shipping costs are clearly displayed at checkout before payment submission. Shipping rates may be adjusted occasionally; the rate shown at checkout applies to your order.

Shipping Address Responsibility

Double-check your street address, postcode and contact number before completing checkout.

If delivery fails due to wrong address, missing details or the recipient being unavailable:

  • Any redelivery charges will be the customer’s responsibility.
  • If the parcel is returned to us, the customer pays new shipping fees for resending.

Package Inspection

All goods are carefully inspected before dispatch. Immediately inspect your parcel upon arrival. If items arrive damaged, photograph the outer packaging and damaged merchandise, then email hello@adelora.shop within 48 hours of delivery.

Unclaimed Parcels

Parcels returned to our facility after being unclaimed will follow the rules in our Return & Refund Policy. Original delivery fees are non-refundable unless the return results from our error.

Package Tracking

After shipment, a tracking number will be sent via email. You can monitor delivery status through the courier’s official portal. If tracking shows movement but your parcel has not arrived within the expected timeframe, first check the courier website, then contact our support team.

Customs

All shipments are domestic United Kingdom orders. No import duties or customs fees apply.

Contact Information

For questions about shipping timelines, tracking, lost parcels or delivery charges:

Brand Name: Adelora

Website: www.adelora.shop

Email: hello@adelora.shop

Phone: +44 3836 611105

Business Address: 2 Coyle Ave Drongan, Ayr KA6 7BB United Kingdom

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM BST Sunday: Closed

Response target: 24–48 working hours.