Payment Policy

Last Updated: August 13, 2026

At Adelora, we strive to keep your online shopping experience safe, secure and straightforward. This Payment Policy defines accepted payment options, currency rules, payment security, billing verification and all payment-related terms for orders placed on www.adelora.shop.

This policy applies to all purchases made through www.adelora.shop.

Accepted Payment Methods

Secure checkout payment options available:

Credit and Debit Cards: Visa, Mastercard, American Express, Diners Club, and Discover.

Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

Alternative Payment Methods: PayPal.

Payment options visible at checkout are the official available methods for your order. All payments must be successfully authorised and processed before your order can be packed, processed or dispatched.

Currency and Pricing

All prices displayed on www.adelora.shop are listed in British Pounds (GBP) unless otherwise noted.

The checkout total includes product cost, applicable shipping fees, promotional discounts and VAT calculated in accordance with UK regulations.

If your bank account or card uses a currency other than GBP, your financial institution may charge currency conversion fees and exchange rate differences. These fees are controlled by your bank or card issuer and are not set by Adelora.

Payment Security

Your payment safety is our priority.

Our checkout is powered by Shopify and trusted third-party payment processors. Payment information transfers securely via encrypted checkout systems and payment gateways.

Adelora does not store your full credit or debit card number on our website or servers. Card data is managed by certified payment processors following industry security standards.

Billing Verification

To protect customers and block unauthorised transactions, the billing address entered at checkout should match the address linked to your payment card.

We reserve the right to review or cancel orders when:

  • Payment authorisation fails
  • Billing information appears incomplete or inaccurate
  • Anti-fraud tools flag the transaction
  • We cannot verify key order details

We will attempt to notify you by email if an order gets cancelled due to payment or security concerns.

Payment Authorisation

When you place an order, your payment method may receive an immediate authorisation hold. Depending on your bank, this temporary hold can appear on your statement before the final payment clears.

If your order cancels before fulfilment, releasing authorisation holds and processing refunds follows your payment provider’s internal timeline.

Failed or Declined Payments

If payment gets declined, verify your billing address, card details and available balance. You may also reach out directly to your bank for further information.

Orders with failed payments will not be processed until a valid payment completes successfully.

Chargebacks and Payment Disputes

We encourage direct communication before customers initiate disputes. If you notice an incorrect charge, unauthorised transaction or billing issue related to your order, please contact us first so we can investigate and resolve the matter.

Filing a chargeback or payment dispute without contacting support may extend resolution time.

Order Confirmation

Once payment succeeds, an order confirmation email will be sent to the address you entered during checkout. Review your confirmation carefully. Contact us quickly if you spot errors such as incorrect delivery address, contact information or product selection.

Contact Information

For billing, payment, transaction charge or payment security enquiries:

Brand Name: Adelora

Website: www.adelora.shop

Email: hello@adelora.shop

Phone: +44 3836 611105

Business Address: 2 Coyle Ave Drongan, Ayr KA6 7BB United Kingdom

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM BST Sunday: Closed

Response target: 24–48 working hours.