Privacy policy

Last Updated: August 13, 2026

This Privacy Policy explains how Adelora (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit and shop on www.adelora.shop. By accessing our website, you consent to the practices described in this policy.

This policy complies with the UK GDPR and applicable UK data protection legislation. Please read alongside our Terms of Service, Shipping Policy, Payment Policy and Return & Refund Policy.

Who We Are

Adelora operates an independent online women’s fashion retail store.

Website: www.adelora.shop

Email: hello@adelora.shop

Phone: +44 3836 611105

Business Address: 2 Coyle Ave Drongan, Ayr KA6 7BB United Kingdom

Information We Collect

Information You Provide Voluntarily

When placing orders, contacting support or interacting with our store, we collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Order details
  • Customer service correspondence
  • Return and refund application information

Transaction & Payment Information

We retain order records including purchased items, order numbers, delivery details and transaction status. Payments are securely processed via Shopify and authorised payment providers. Adelora does not store full credit or debit card numbers on our servers.

Automatically Collected Data

When browsing www.adelora.shop, we may collect:

  • IP address
  • Browser and device type
  • Operating system
  • Time zone
  • Page views and product browsing history
  • Traffic source
  • Cookie and tracking pixel data

This data helps improve website performance, analyse shopping behaviour, prevent fraud and measure marketing performance.

How We Use Your Personal Data

We use collected information to:

  • Process, confirm, fulfil and deliver customer orders
  • Send order confirmations, delivery updates and service notifications
  • Respond to customer support enquiries about products, deliveries and returns
  • Improve website functionality and shopping experience
  • Prevent fraudulent orders and secure checkout
  • Run advertising and performance analytics
  • Meet legal, tax and dispute resolution obligations

Shopify and Third-Party Service Providers

Our online store platform is powered by Shopify. We share necessary data with trusted service providers including:

  • Payment gateways
  • Shipping and fulfilment partners
  • Fraud detection tools
  • Analytics services
  • Advertising platforms such as Google and Meta

Third parties only receive information required to carry out their contracted services.

Cookies, Pixels and Tracking Technology

We use cookies, tracking pixels and tags to operate the website, maintain shopping carts, run analytics and deliver targeted advertising. You may adjust cookie settings via your browser. Disabling certain cookies may limit website functionality.

Sharing and Selling Personal Data

Adelora does not sell your personal data for commercial purposes. We may disclose information to the third-party vendors listed above, and to public authorities when legally required.

Your Data Protection Rights

If you are based in the United Kingdom or European Economic Area, you have the right to:

  • Request access to personal data we hold about you
  • Request correction of inaccurate information
  • Request erasure of your personal records
  • Object to direct marketing and targeted advertising
  • Receive a copy of your data (data portability)

To submit a data rights request, email hello@adelora.shop.

Data Retention

We keep personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes and maintain business records.

Data Security

Checkout transactions are encrypted and managed by Shopify and certified payment providers. While we implement standard security measures, no online data transmission can be guaranteed completely secure.

Children’s Privacy

Our website is intended for users aged 18 years and over. We do not knowingly collect personal data from children under 18.

Third-Party Websites

www.adelora.shop may contain links to external websites. We accept no responsibility for the privacy policies and content of external sites.

Policy Updates

We may revise this Privacy Policy periodically. All changes will be published on this page with an updated “Last Updated” date.

Contact Us

For questions regarding personal data and this Privacy Policy:

Brand Name: Adelora

Website: www.adelora.shop

Email: hello@adelora.shop

Phone: +44 3836 611105

Business Address: 2 Coyle Ave Drongan, Ayr KA6 7BB United Kingdom

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM BST Sunday: Closed

Response target: 24–48 working hours.